Frequently Asked Questions (FAQs)

General Questions

What is Zalure?

Zalure is an online fashion store offering carefully selected clothing and fashion products for men and women. Our goal is to provide stylish, affordable, and convenient shopping for customers across the United States.

Where are you located?

Our business address is:

5477 Riverdale Rd
Atlanta, GA 30349
United States

How can I contact customer support?

You can reach us through:

Email: support@zalure.shop

Phone: +1 803-670-4378

Business Hours:
Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time)

Orders & Processing

How long does it take to process an order?

Orders are typically processed within 1–3 business days after payment is successfully received.

What is your daily order cut-off time?

Our daily order cut-off time is 5:00 PM (Los Angeles Time).

Orders placed after the cut-off time may begin processing on the following business day.

Can I change or cancel my order?

If your order has not yet entered processing, we may be able to assist with modifications or cancellations.

Please contact our support team as soon as possible after placing your order.

Once an order has been processed or shipped, changes may no longer be possible.

Shipping & Delivery

Do you offer free shipping?

Yes. We provide free standard shipping on all orders.

How long does delivery take?

Estimated delivery time is generally 7–12 business days after the order has been processed.

Do you provide tracking information?

Yes.

Once your order has been shipped, you will receive a tracking number by email.

Why is my tracking information not updating?

Tracking systems sometimes require up to 48 hours to display new information after a package has been shipped.

If tracking has not updated after several days, please contact us for assistance.

Do you ship outside the United States?

Currently, our primary shipping service is focused on customers within the United States.

Payments

What payment methods do you accept?

We currently accept:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • PayPal Wallet

Is my payment information secure?

Yes.

Payments are processed through secure payment providers using encrypted technology designed to protect customer information.

Why was my payment declined?

A payment may be declined due to:

  • Insufficient funds

  • Incorrect payment information

  • Bank security restrictions

  • Payment provider policies

  • Suspicious transaction activity

If your payment is declined, please contact your bank or payment provider for additional details.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned items must be unused, unworn, and in their original condition.

Who pays for return shipping?

Customers are responsible for return shipping costs unless otherwise required by applicable law.

How do I request a return?

Please contact our support team and provide:

  • Your order number

  • The item you wish to return

  • The reason for the return

Our team will provide return instructions.

How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

How long does a refund take?

Once approved, refunds are generally processed within 5–10 business days.

Depending on your bank or payment provider, additional processing time may apply.

Can I exchange an item?

At this time, we do not offer direct exchanges.

Customers may return eligible items and place a new order if a different size, color, or style is desired.

Products

Are product colors exactly the same as shown online?

We make every effort to display products accurately.

However, colors and appearance may vary slightly depending on screen settings, lighting conditions, and device displays.

How do I choose the correct size?

Please review the size information provided on the product page before placing your order.

If you need assistance, our support team will be happy to help.

Are all products brand new?

Yes. All products offered through our store are sold as new unless otherwise clearly stated on the product page.

Customer Support

How quickly do you respond to customer inquiries?

We aim to respond to customer inquiries as quickly as possible during normal business hours.

What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos of the item

We will review the situation and work toward an appropriate resolution.

Still Need Help?

If you have additional questions that are not covered here, please contact our customer support team.

Email: support@zalure.shop

Phone: +1 803-670-4378

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Los Angeles Time)

Website: https://www.zalure.shop