Frequently Asked Questions (FAQs)
Last Updated: June 2026
Welcome to Zalure’s FAQ page. Below you’ll find answers to common questions about our products, orders, shipping, and policies.
General Questions
What is Zalure?
Zalure is an online fashion store offering carefully selected clothing and fashion products for men and women across the United States. We focus on providing stylish, affordable, and convenient shopping.
Where are you located?
Zalure
5477 Riverdale Rd
Atlanta, GA 30349
United States
How can I contact customer support?
You can reach us through:
Email: support@zalure.shop
Phone: +1 803-670-4378
Website: https://www.zalure.shop
Orders & Processing
How long does it take to process an order?
Orders are typically processed within 1–3 business days after payment is successfully received.
What is your daily order cut-off time?
Our daily order cut-off time is 5:00 PM.
Orders placed after this time may begin processing on the next business day.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to assist with changes or cancellations.
Please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, modifications may no longer be possible.
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free standard shipping on all orders.
How long does delivery take?
Estimated delivery time is 7–12 business days after processing.
Do you provide tracking information?
Yes. Once your order has been shipped, a tracking number will be sent to your email.
Why is my tracking not updating?
Tracking updates may take up to 48 hours after shipment to appear.
If tracking does not update after several days, please contact us for assistance.
Do you ship outside the United States?
Currently, we primarily ship within the United States.
Payments
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
- PayPal
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment providers to protect your information.
Why was my payment declined?
Payments may be declined due to:
- Insufficient funds
- Incorrect payment details
- Bank or provider restrictions
- Security checks
Please contact your bank or payment provider for more details.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery.
Items must be unused, unworn, and in original condition.
Who pays for return shipping?
Customers are responsible for return shipping costs unless otherwise required by law.
How do I request a return?
Please contact us with:
- Your order number
- Item details
- Reason for return
We will provide return instructions.
How will I receive my refund?
Refunds are issued to the original payment method.
How long does a refund take?
Refunds are typically processed within 5–10 business days after approval.
Additional time may be required by your bank or payment provider.
Do you offer exchanges?
We do not offer direct exchanges.
You may return eligible items and place a new order.
Products
Are product colors exactly the same as shown online?
We aim to display products as accurately as possible.
However, slight variations may occur due to screen settings and lighting.
How do I choose the correct size?
Please review the size information on each product page before ordering.
For assistance, feel free to contact us.
Are all products new?
Yes. All products are sold as new unless otherwise stated.
Customer Support
What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include:
- Your order number
- Description of the issue
- Clear photos of the item
We will review and provide an appropriate solution.
Still Need Help?
If your question is not listed here, please contact us:
Zalure
5477 Riverdale Rd
Atlanta, GA 30349
United States
Email: support@zalure.shop
Phone: +1 803-670-4378
Website: https://www.zalure.shop