Refund policy

Last Updated: June 2026

At Zalure, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Return Eligibility (30 Days)

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed
  • Be in original condition
  • Include all original tags and packaging
  • Not show any signs of damage, wear, or alteration

Returns that do not meet these conditions may not be approved.

How to Request a Return

Before returning any item, you must contact our support team.

Email: support@zalure.shop

Please include the following details in your request:

  • Order number
  • Item(s) you wish to return
  • Reason for return

Our team will review your request and provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping method
  • Zalure is not responsible for items lost during return transit

Non-Returnable Items

The following items are not eligible for return:

  • Used or worn items
  • Items damaged after delivery due to customer handling
  • Items without original packaging or tags
  • Final sale or clearance items (if specified)

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Include clear photos so we can quickly review and resolve the issue.

Refund Process

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Refund Processing Time

  • Refunds are processed within 5–10 business days after approval
  • Processing time may vary depending on your bank or payment provider

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your card provider
  • Contact your bank

If you still need help, please email us at support@zalure.shop

Exchanges

We currently do not offer direct exchanges.
If you need a different size, color, or style, please return the item (if eligible) and place a new order.

Contact Information

Zalure
5477 Riverdale Rd
Atlanta, GA 30349
United States

Email: support@zalure.shop
Phone: +1 803-670-4378